Guarantee of Value
Our Guarantee of Value is our service promise to our customer and includes:
Friendly, Local Service Backed by the Strength of a Leading Financial Services Company
Our office is right here in your community. It's our community too. We care about providing you with a consistently high level of service. Our friendly, local representatives are backed by the strength of one of Canada's leading insurance and financial services companies, Western Financial Group, which also owns Bank West.
The Widest Selection of Products
The more insurance choices we can offer, the easier it is to provide you with the right product for the best price. When it comes to choice, we place policies with more than 125 insurance providers. In many cases, our agreements with selected insurance providers allow us to offer you added coverage, unavailable in many policies.
Our technology is provided by the leading insurance system in Canada for maximizing speed and efficiency in processing your requirements. The result? We are able to provide you with great products, at better prices, using the best technology possible.
Smart People Who Care About You
We spend more on training and education than any of our competitors. In our industry, we are recognized as pioneers of online learning and video teleconference seminars. Our employees attend internal and industry conventions and seminars and most exceed the provincial annual requirements for training. Because our staff live and work in the community and many are also shareholders in Western Financial Group, they have a vested interest in both the community and our Company.
Better Service Standards
Our Comprehensive Account Review and Evaluation (CARE) Guarantee, and our Commercial Account Service and Evaluation (CASE) Plan are our commitments to ensuring our auto, residential and our business customers receive regular attention. We will review your policy annually to ensure your coverage meets your needs, and that our prices remain competitive. We will, where appropriate, recommend coverage you do not have on your policy. We are the first company to offer the CARE Guarantee and the CASE Plan; others may imply it, but they don't guarantee it!
Best Claims Service
We understand we can make the greatest difference when you have a claim. First, we provide a toll free 24/7 emergency claims phone line, because problems don't always happen during office hours.
We also provide you with our Fairness Guarantee - an unprecedented commitment to ensuring matters will be settled fairly and quickly when you have a claim. The result? Our customers are protected by the most complete claims service in the marketplace.